Key Information:
EASTERN LINER SHIPPING PRIVATE LIMITED, (“Company”) including its EV Route Planner i.e. its mobile application (“EV Route Planner”) recognizes the importance of protecting the privacy of individuals and is committed to processing personal data in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws in India.
This Privacy Policy describes how EV Route Planner collects, uses, stores, discloses, and protects personal data of users (“Users / You / Your”) who use the EV Route Planner which provides a specialised navigation and logistics application designed to help electric vehicle (EV) drivers and fleet operators plan trips efficiently by accounting for EV-specific variables like battery range, cargo weight, and charging needs (“Services”).
Please see below for details on what type of information we may collect from You, how that information is used in connection with the Services offered through our EV Route Planner, and how information shared with our authorized business partners is used only for the purpose of providing Services.
By visiting and/or using, and/or availing Services from EV Route Planner, You consent to the collection, storage, usage, and disclosure of Your personal data as described in this Privacy Policy and applicable law.
Data that is collected and used
When You choose to visit and/or avail Services from our EV Route Planner, certain personally identifiable information pertaining to You may be collected by us, only to the extent necessary for the purposes of providing the Services. Such information shall include name, gender, age, contact, e-mail address, address, location data any other information as is necessary and relevant for the provision of the Services and voluntarily provided by the User.
Process of collecting data
General visiting or browsing-
If You access or use the EV Route Planner, and generally navigate through, certain technical data may be automatically collected, including the User’s IP address, device information, and URLs accessed. This data which is collected by such general visits or navigations, may be referred and/or used, primarily for purposes of any internal research including relating to user preferences, interests, and statistics, for enhancing the contents or features on the EV Route Planner, for upgrading the security measures and policies, for optimizing the user’s experience and/or for any internal archival purposes.
Registering on the EV Route Planner
If You choose to register on the EV Route Planner, certain personally identifiable information and/or sensitive personal information that may be required for availing the Services. You authorize the Company (including its authorized representatives and its business partners) to contact You via email or phone call or short message service (SMS) or WhatsApp and offer You our Services which You have opted for, for imparting knowledge, offering promotional offers running on EV Route Planner, offers by its authorized business partners and associated third parties (to the extent permissible), for which reasons your information may be collected in the manner as detailed under this Policy. Information may be collected through direct interactions with You. You also authorize the Company to contact You on the WhatsApp number. Your authorization, in this regard, shall be valid as long as your account is not deactivated by either You or us.
Use of collected data
By registering on the EV Route Planner, you authorize the Company to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs, including the following:
- ● Providing Services as per Your requirements.
- ● Communicate, answer and respond to queries or requests submitted by You.
- ● Process orders or applications submitted by You.
- ● Anticipate and resolve problems with any Services supplied to You.
- ● To send You notices, communications, offer alerts relevant to Your use of the Services offered on EV Route Planner.
- ● Third parties and outsourced entities for the reasons consistent with the purposes for which the information was collected and/or other purposes as per applicable law.
- ● Where we need to comply with a legal obligation as per applicable legal and regulatory framework.
- ● As otherwise provided in this Privacy Policy.
Disclosure and sharing of collected data
By using this EV Route Planner and/or by providing your information, You give consent to the collection, use and sharing of such information in accordance with this Privacy Policy.
Further certain personal information may reasonably be required to be shared with our lawyers, advisors or consultants, for dealing with any claims, taking legal action including against any fraudulent activities, obtaining advice, legal protection and remedies, under law and/ or for any other legal and advisory purposes to the extent reasonably required. Additionally, we may be required to share requisite information (which may include any such personal information) with any legal, statutory, judicial, government and other authorities, forums, tribunals, to meet any requests, orders, summons, instructions and or legal process or otherwise under law or in good faith, any intellectual property rights, proprietary rights, legal rights, property and personal including against any safety of users or general public.
Access and updating of data collected
Your personal data will be stored and collected by EASTERN LINER SHIPPING PRIVATE LIMITED. You shall have a right to access and update Your data and opt-out of any communications from EASTERN LINER SHIPPING PRIVATE LIMITED .
Deletion of account and data
If you are no longer interested in receiving e-mail announcements and other marketing information from us, or if you wish to delete your account with us, please e-mail your request at: [email protected]. Please note that it may take about 10 days to process your request.
Transfer of data
Your data will not be transferred to any other country for storage and processing and shall remain in India. Any transfer outside India, if permitted in the future, shall be carried out strictly in accordance with applicable law.
Data security
We employ appropriate technical and organizational security measures at all times to protect the information we collect from You in accordance with applicable law. However, this protection shall not cover any information or data which is either publicly posted or otherwise generally known to or accessible by others. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, You are responsible for maintaining the confidentiality and security of your login id and password and may not provide these credentials to any third party. In the event that You are clicking on any links or accessing other websites through our EV Route Planner which redirects you to another app or a website other than our own, we do not take responsibility for the content of, privacy policy of, practices followed by, or the information gathered by such websites.
Data retention
Unless required for compliance with any applicable law for the time being in force, the personal data provided by You shall not be retained. It is hereby clarified that personal data shall be retained only for such period as is necessary to fulfil the purposes for which it was collected, or as required under applicable law, after which it shall be securely deleted or anonymised.
Updates to this Privacy Policy
This Privacy Policy may be subjected to any changes or amendments, including revision or updation, at any time, without prior notice to You. In case any changes are made to this Privacy Policy, the updated version of the same shall be published on EV Route Planner. Such an updated version of the Privacy Policy shall then bind the users, if they choose to enter and use this EV Route Planner.
You shall have the right to access, correct, update, and erase your personal data, withdraw consent, and raise grievances in accordance with applicable data protection laws.
Grievance Officer
Grievances or concerns related to personal data collected in connection with this EV Route Planner may be addressed to [email protected].